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Thank you so much for getting back to me so fast and for addressing all of my inquiries. I would like the S&H fee to be charged to a different card. I have filled out the credit card authorization form and attached it below. Please let me know that you receive the form attached and confirmation, shipping, and any other info I will need for records as well as when to expect the battery. Thanks again for taking care of this for me!
- Nicole S. (09/11/17)
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Okay, Thanks. It's not a big deal to us... They're man made, stuff happens Over all we are ( The Kids ) very satisfied with all of the ATVs Guessing they have put around 50-75 hours on the first order since Christmas day.... Youngest daughter age 5 claimed the Mountain 125 yellow as hers and gives it all she can... Yells that she needs to be in the front cause she's faster=.=== Thanks again
- William M. (03/09/17)
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It finally arrived yesterday. Got it put together and it runs great! Thank you
- Rick W. (02/12/17)
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Customer Comments
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- Tuff Crew

Return Policy
We can't imagine why you'd want to, but just in case, here it is:

If for any reason you would like to return your bike within 7 days of delivery, simply ship it back to me and we will refund your order minus shipping costs and a 10% restocking fee. Items must be returned in new or unused condition in original packaging and contain all original materials included with shipment. Returns shipped freight collect will be refused and returned to the customer, or discarded. After inspecting the returned merchandise, we will reimburse the purchase price of the item, less all actual shipping cost. No refund shall be issued on damaged or used items.

If you refuse delivery, miss your delivery appointment or return a non-defective, undamaged or incorrectly assembled product, you will be charged for all original and return shipping cost. Items returned as damaged or defective are inspected and tested upon arrival. Items may also incur a restocking fee ranging from 20% of the price. No item may be returned if unpacked, assembled, had fuel installed or operated. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item.

Minor cosmetic damage due to shipping (i.e. small cosmetic scratches on plastic) are not covered under our warranty and is not grounds for a return. Remember you are getting these units at wholesale pricing and you receive these units just as a dealer would. Which is a great way to save money by cutting out the middleman profit and ordering directly from us, the supplier. Don't worry though, if a mirror is cracked or missing or something like that, although it is very rare that this happens, then we will definitely send you out a replacement part.

We will not accept warranty claim forms that do not have:

  1. RETRUN MERCHANDISE AUTHORIZATION FORM (RMA).
  2. COPY OF ORIGINAL SALES INVOICE ON FILE.

You can first contact our Customer Service Department for more details before you start any Return Request Procedure.

Notice

  • If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.

  • Customers are responsible for returning the merchandise at their own expense and you will be charged a 10% restocking fee. Freight collect and COD packages will not be accepted.

  • Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.

  • All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.

  • If you have received your vehicle for more than 7 days and have used it, you may not be eligible to return it for refund. But if the unit is under warranty, you may follow the warranty request, otherwise, you can send the vehicle or parts to us at your own expense; we will repair it (usually parts will be free of charge in most of case, and based on the parts needs replaced, our technician labor will charge $40/hour) and send it back to you at your cost.

  • In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.

  • Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days.

  • This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
ALL SALES ARE FINAL IF THE ITEM IS ON CLEARANCE, ITEMS CANNOT BE RETURNED OR EXCHANGED. ALTHOUGH, WE PARTS IN STOCK FOR FUTURE NEED.

Please read our full TERMS & CONDITIONS before ordering from TuffATVs.com

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