Please Read Before Ordering
By ordering from TuffATVs.com, you are agreeing to the following Terms and Conditions. Please read before ordering. A copy will also be attached to your Sales Receipt. You must be eighteen (18) years old.
Please remember that by purchasing a product online, you are responsible for performing the setup that a store or local dealer would normally perform - such as installing/checking the wheels, seats, roll bars, assembling the fuel tank, battery and lights, checking tightness of all nuts and bolts, etc. Although we do provide some very good information on our website, occasionally some units may need other routine items checked/adjusted such as cleaning and adjusting the carburetor and fuel tank, checking to ensure wires are well connected, adjusting chains lack and alignment, if needed. Since you are skipping a dealer and saving over half the price of a usual retail customer, you will need to perform the final assembly (as stated above). This will take generally 2-6 hours or more to perform depending on your product and skill level. While we will gladly assist you with any technical questions, support we can give over the telephone is limited. We strongly recommend that a qualified Mechanic perform the setup of your product. We cannot refund or exchange your unit if you cannot perform these functions or refuse to let a shop do it for you. By placing an order with TuffATVs.com you agree to these terms.
If you are a new enthusiast, welcome to the exciting world of powersports. You should know that powersport products require substantial mechanical support to uncrate setup, adjust, maintain, repair and upgrade. This support is required on an ongoing basis. These activities apply to a used product as well as an item brand new out of the box. We strongly recommend that a qualified mechanic perform the setup and all other mechanical operations to keep you product operating properly and safely. TuffATVs.com does not provide mechanical services and labor is not covered under manufacturer's warranty under any circumstances. Additionally, manufacturers my require proof that a product was setup by a qualified mechanic in order to provide warranty coverage.
Changes to Products:
From time to time, manufacturers or suppliers either raise prices or upgrade the products, and these changes may not be shown on the website immediately. This is why the products may differ slightly from what is shown. However, all changes are usually to improve or update the
product, and does not lower the quality of the merchandise. Color choices are requests only, subject to availability and cannot be guaranteed.
Products and parts ordered from this site should be installed and/or used by persons that are familiar with mechanical parts and their proper use and installation. Consult the manufacturer of the part or product for its proper use, mechanical requirements, and operation. Customer assumes all responsibility for setup and maintaining products and/or equipment in safe operating condition. Read the owner's manual before operation. Wear an approved helmet, clothing & eye protection when riding. Parental supervision is advised. Not designed or intended for rental track use. Serious injury or death can occur. Do not operate while under the influence of drugs or alcohol. Products are to be used only in the manner intended and with proper safety equipment. Purchaser herewith acknowledges TuffATVs assumes no liability for any misuse of any products sold and under this ordering terms and conditions, shall have no obligation and the purchaser or user shall have no remedy against TuffATVs, its officers, agents or assigns for any damages, including without limitation, incidental, consequential, special, punitive damages arising from the direct or indirect injury to person or property, or any other loss, whether or not occasioned by negligence or otherwise, on other part of TuffATVs purchaser acknowledges that there is an inherent risk in the operation of Powersports equipment and all products sold on this site and herewith assumes all risk of any injury arising from the operation of any products sold on this site. Original owner will indemnify and hold TuffATVs harmless and will take full responsibility for conveying all safety warnings and instructions if product is sold, lent or otherwise transferred and will indemnify TuffATVs from any claims against it for original owner’s failure to do so. There is no warranty or liability, express or implied, arising by law or otherwise and whether or not occasioned by seller's negligence. There is no implied warranty of merchantability or fitness for a particular purpose. Any disputes hereunder shall be resolved through binding arbitration in the country of Contra Costa state of California according to California code of civi procedure.
How to Order:
Place an order through our website follow the steps in the shopping cart. Fill out the order form completely making sure that all spaces that apply are filled in and correct to make sure that you receive your order without delay.
If customer needs order to be processed and delivered in an express way, we have optional services, you may either choose the service or call shipping department for the extra shipping charge.
Although we offered shipping residential address with lift gate service, based on the trucking company suggestion, for some residential address, like country side suburban houses, trucking company may only can delivery to curb side, or may need customer's help to unload the unit from truck due to road size. Any refuse of receiving or helping from customer is responsible all the cost of round way shipping to our distribution center. You can get more shipping details here.
You will receive an email notification when your order ships. Large items are shipped via Truck Freight and may be delivered within 12-14 business days. Delivery time for some items may be longer. The total time to receive your order can be approximately 1-3 weeks or longer during busy times of the year. Order early if you have specific date requirement.
Truck Freight Shipping:
Large items will be shipped to your home, business or the nearest trucking terminal. The Freight Company will call you to schedule a delivery or pickup. The driver will generally help get your product off of the truck. This is sometimes called "lift gate" service. On heavy merchandise, it's best to have someone available to help unload it and get it into your garage. Some large items cannot be delivered to your home and may require that you pick up the time from the nearest freight terminal. If this is the case, the freight company will place the item on your truck or trailer for you. In some rare areas, there may be an extra charge for home delivery of lift gate service. We will let you know if this applies to your order.
Product's pictures are for reference only, the actual merchant may be little different. ATVs, Go karts, Buggies, Pocket Bikes and Parts are machinery. They must be maintained and treated accordingly, and can be dangerous. They have moving mechanical parts. You should not have loose clothing or other parts of your body around moving parts. Read all manufacturers safety precautions that come with the vehicles. Serious injury or even death can result from operating these vehicles. Customer hereby assumes all risk associated with the setup, operation, use or maintenance of any products purchased. Customer further agrees to release and hold harmless TuffATVs and /or its employees, owners and affiliates and exempt from any liability for any injury or loss as a result of operating any products purchased. Customer hereby agrees to follow all safety, setup, operation, maintenance and warranty information or procedures, printed or otherwise provide by the manufacturer. If this information is not shipped directly with the product, customer agrees to obtaining all safety, setup, operation, maintenance and warranty information, if any, directly from the manufacturer.
Setup and Maintenance:
Product assembly and/or setup is not provided by TuffATVs. Customer is responsible for all product assembly, setup and maintenance. Customer hereby agrees to have a qualified mechanic perform final assembly, setup and maintenance of your product. Our products are shipped directly to the customer from the distribution warehouse. As such, the customer is responsible for all final product assembly and setup, as well as normal maintenance and repair at customer's own expense. TuffATVs recommends and customer hereby agrees to have a qualified technician assemble and setup any product purchased on this site. TuffATVs will, upon customer's request, ship product to a service center of customer's choosing. Failure of customer to have a qualified technician perform setup could void warranty. If a setup or maintenance task is beyond the expertise of the customer, then the customer agrees to seek the services of a competent professional mechanic at his own expense. No labor charges for products setup, maintenance of procedures by persons not qualified can result in product damage and may void any warranty. We cannot refund or exchange your unit if you cannot perform these functions or refuse to let a shop do it for you.
Most of our products carry warranty, which are offered by the relative manufacturer. TuffATVs will assist any customer with warranty issue. For products whose manufacturer offers a warranty, that warranty shall cover defective parts only and not labor. Warranty does not cover shipping. All warranty procedures that the manufacturer requires must be followed, no exceptions. Any part or accessory that is covered by a warranty must be returned to the manufacturer for inspection before an exchange can be issued. Customer pays shipping for manufacturer. Contact us for details and further instructions if you think you have a warranty situation. If you have any questions about warranty details, you can call us and we will help with the warranty.
If we are out of the item, part or parts that you ordered, we may back order the part. Back orders are noted on your invoice. If an item is on back order for more than 7-10 days, we will notify you by e-mail. If the part is not available, we will issue you a full refund on the part that has not shipped. In some cases, you may be charged an additional shipping charge for the back order shipment.
You may return most items (except parts, buggies, final sale items) within 7 days of delivery. Returned items must be received in our warehouse with 12 days after return initiation. Items must be returned in new or unused condition in original packaging and contain all original materials included with shipment. Contact TuffATVs to obtain a Return Merchandise Authorization (RMA) number prior to returning any item. The RMA number must be displayed on the outside of the package. No return will be accepted unless the RMA number is displayed. All returns must be shipped freight prepaid by the customer. Returns shipped freight collect will be refused a returned to the customer, or discarded. After inspecting the returned merchandise, we will reimburse the purchase price of the item, less all actual shipping cost.
No refund shall be issued on damaged or used items. All the cancelled order due to customer changing mind, (except backorder) office will charge 10% of amount be handling and service fee. All items are subject to restocking fee. ALL FINAL SALES ITEMS CANNOT BE RETURNED OR EXCHANGED.
If you refuse delivery, miss your delivery appointment or return a non-defective, undamaged or incorrectly assembled product, you will be charged for all original and return shipping cost. Items returned as damaged or defective are inspected and test upon arrival. Items may also incur a restocking fee ranging from 20% of the price. No item may be returned if unpacked, assembled, had fuel installed or operated. No returns after 7 days of delivery. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return may be refused and/or shipping fees may be deducted from your refund after the item is received at our warehouse.
Items Not Returnable:
Refunds will not be offered for parts, engines, kits or buggies. Items cannot be returned once they are opened, unpackaged, assembled, used, had fuel installed, damaged, or altered. The customer is responsible for all shipping, handing, and restock fees on all Go karts canceled, refused or returned after they are shipped. Large items such as Dune Buggies cannot be returned. Although we may provide free shipping on some items, these items are very costly to ship. All dune buggies are final sales which cannot be returned or exchanged.
Customer acknowledges and understands that TuffATVs has incurred expenses in processing customer's order. Orders cancelled by the customer prior to shipping may incur a 10% cancellation fee. A restock charge may apply on some items and special order items cancelled prior to shipping. Orders cancelled by the customer after an order has shipped will be refunded less all actual outgoing and return shipping charges plus 10% restocking fee.
Customer will be charged all actual destination and return shipping charges on refused shipments. All refused shipments or returned items are subject to a restock fee. Customer is responsible for all shipping charges, including shipping charges on parts that the customer orders incorrectly and orders canceled after shipping. No returns will be accepted on used, damaged, altered or SPECIAL orders. Merchandise returned to TuffATVs will be returned to you at your expense or discarded & no credit will be issued.
We prepare safely packs and crates all items to assure customer items to arrive free of shipping damages. However, rarely customer receives an order with noticeable damage on the carton or merchandise, in this case, please tell the delivering carrier and have them note this on their freight bill. This will protect you if you have to make a claim. And also, please contact our trained and friendly customer service representatives to file a lost or shipping damage claim. To guarantee eligibility for any lost or shipping damage cost reimbursements, shipping insurance must be purchased at the time of initial order. Be sure to purchase shipping insurance to insure their investment. If customer’s vehicle was not insured, the trucking company may void any claims. Please be sure to inspect their package when it arrives. Any damages must be noted on the delivery receipt to be eligible for damage claim reimbursement. Damage claim must be submitted within 3 days of delivery. Please save all original packaging material in case the shipping company exercises their right for inspection.
We Reserve The Right to Correct Website Errors.
TuffATVs does our best to make sure that product information and photos posted on our site are accurate. Sometimes manufacturers make changes to a product before we are able to post updated information on our website. When changes to products are brought to our attention, we will make a diligent effort to update our site, however, we cannot be responsible for errors or omissions posted on your website.
Prices and specifications on this website are subject to change and supersede previous website prices and specifications without notice. If there is a small price increase, we will adjust your order accordingly. On major changes, we will contact you before your order is shipped to inform you of the changes.
Ordering from TuffATVs, you are agreeing to these ordering TERMS and CONDITIONS